CONVERSATIONAL SMARTNESS

Oprah Winfrey is one of the most successful professionals in US today. Holding very interesting sessions with a lot of professionals, she has built a wonderful network of people. It's amazing how she make people absolutely arrested to the television during her conversations. One of the really observant factors is that she lets her clients speak out. Speak out freely. And professionals like Tom Cruise and other interviewees do get arrested.





There are very interesting professional observations to make here:

1. Listen - As one said, a marketing professional reads his clients' mind 70% by listening and only 30% by speaking. When one listens to his client, he not only LISTENS to him attentively, but also judges the validity of each statement by their body language. Voice tone and intensity are also attributes that one observes while listening. And smart people drive the speaker to emotional level pretty fast.

2. Speak less, make the client speak to your tunes - A lot of stalwarts also shed a tear or two if driven to speak on sensitive topics in the right tone. Vinod Kambli shed tears and spoke out his emotions in a very sentimental conversation with the serial host. And didn't he reveal a few secret facts emotionally therein?

Smart professionals do drive their clients to behave the way they way to get the desired result.